Jira Service Management

{"xsrfToken":"06bf46ae56edeb6f7b198a75e0d7e34948e00db8_lout","branding":{"id":"6","key":"grbh","name":"Grabba Help Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2a3f80","headerLinkHoverBGColor":"#2a3f80","headerBadgeColor":"#2a3f80"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ea085d2e-d7c8-43c9-b5de-80a8274470f8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhMDg1ZDJlLWQ3YzgtNDNjOS1iNWRlLTgwYTgyNzQ0NzBmOCI6WyJyZWFkIl19LCJleHAiOjE3MDE4ODQ1NjUsIm5iZiI6MTcwMTg4Mzk2NX0.qoXOkyzM0P0Yezc3ZlBnXYT6Y5zW48LP6xZoO8toaQM&client=57fc809d-407b-4845-9310-699e089c241d&mode=fit","logoId":"ea085d2e-d7c8-43c9-b5de-80a8274470f8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Grabba Help Desk","sharedPortalName":"Grabba Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Grabba Help Desk","sharedPortalName":"Grabba Help Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Grabba Help Center","sharedPortalName":"Grabba Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c175f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"6","key":"grbh","projectId":10022,"serviceDeskId":6,"name":"Grabba Help Desk","description":"Welcome! You can raise a Grabba Help Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"10126","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"Need access to software and documentation? Select this option.","icon":10323,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[7],"key":""},{"id":"10125","name":"MFi Authorisation Request","descriptionHtml":"","callToAction":"MFi Authorisation Request","introHtml":"Submit this form to allow Grabba to authorize your iOS applications to use Grabba devices. Required when submitting your iOS apps to the App Store","icon":10306,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[7],"key":""},{"id":"10124","name":"Repair / Warranty","descriptionHtml":"","callToAction":"Repair / Warranty","introHtml":"Grabba device needs repair or warranty claim? Select this option","icon":10304,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[7],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10321,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10058,10124,10125,10126]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GRBH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE4ODUxNjUsIm5iZiI6MTcwMTg4Mzk2NX0.vbf-Pgl8HiyA8YVV_mwZOt3QvlECdSeslxWxnm5HDJk","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"57fc809d-407b-4845-9310-699e089c241d","tokenDurationInMins":20}},"reqCreate":{"id":10058,"projectId":10022,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"","icon":10321,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Name","description":"Add your name here","descriptionHtml":"Add your name here","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10100","fieldConfigId":"10243","label":"Company / Organisation","description":"Put your company / organisation name here","descriptionHtml":"Put your company / organisation name here","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10098","fieldConfigId":"10241","label":"Grabba Device","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10055","label":"I already have a Grabba device","selected":false,"children":[]},{"value":"10056","label":"I am looking to buy a Grabba device","selected":false,"children":[]},{"value":"10057","label":"I want to implement a software only solution","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10099","fieldConfigId":"10242","label":"Operating System","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10058","label":"Android","selected":false,"children":[]},{"value":"10059","label":"iOS","selected":false,"children":[]},{"value":"10060","label":"Windows","selected":false,"children":[]},{"value":"10061","label":"Web","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10101","fieldConfigId":"10244","label":"Grabba SDK Version","description":"Put the version of the Grabba SDK you are using here if relevant","descriptionHtml":"Put the version of the Grabba SDK you are using here if relevant","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10102","fieldConfigId":"10245","label":"Grabba Driver Version","description":"Put the version of the Grabba Driver you're using here if relevant","descriptionHtml":"Put the version of the Grabba Driver you're using here if relevant","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10103","fieldConfigId":"10246","label":"Grabba Serial Number","description":"Enter your Grabba serial number if known","descriptionHtml":"Enter your Grabba serial number if known","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10104","fieldConfigId":"10247","label":"Grabba Model Number","description":"Grabba model number if known","descriptionHtml":"Grabba model number if known","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Issue / Question","description":"Add a brief description of the issue or question","descriptionHtml":"Add a brief description of the issue or question","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add any screenshots, photos or videos here","descriptionHtml":"Add any screenshots, photos or videos here","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10105","fieldConfigId":"10248","label":"GDPR Agreement","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10062","label":"I consent to having this website store my submitted information so they can respond to my inquiry.","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10058","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10058","calendarParams":{"firstDay":0,"date":"2023-12-07T03:32:45+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE4ODUxNjUsIm5iZiI6MTcwMTg4Mzk2NX0.vbf-Pgl8HiyA8YVV_mwZOt3QvlECdSeslxWxnm5HDJk","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"57fc809d-407b-4845-9310-699e089c241d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}