Grabba Help Desk
  1. Grabba Help Desk
  2. Grabba Help Desk

Grabba Help Desk

Welcome! You can raise a Grabba Help Desk request from the options provided.

Technical support

Need help installing, configuring, or troubleshooting? Select this to request assistance.

Required fields are marked with an asterisk*

Add your name here

Put your company / organisation name here

Put the version of the Grabba SDK you are using here if relevant

Put the version of the Grabba Driver you're using here if relevant

Enter your Grabba serial number if known

Grabba model number if known

Add a brief description of the issue or question

Drag and drop files, paste screenshots, or browse

Add any screenshots, photos or videos here

Powered by Jira Service Management
{"xsrfToken":"8fa690b7028abd4cd352ea38b39ac62e3258c877_lout","branding":{"id":"6","key":"grbh","name":"Grabba Help Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2a3f80","headerLinkHoverBGColor":"#2a3f80","headerBadgeColor":"#2a3f80"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ea085d2e-d7c8-43c9-b5de-80a8274470f8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhMDg1ZDJlLWQ3YzgtNDNjOS1iNWRlLTgwYTgyNzQ0NzBmOCI6WyJyZWFkIl19LCJleHAiOjE3NTI0MTY1NzQsIm5iZiI6MTc1MjQxNTk3NH0.0RTqb7hLjvM3UPyaeIVyU8VJ7A6nyNFp-MSX7Qg4YWI&client=57fc809d-407b-4845-9310-699e089c241d&mode=fit","logoId":"ea085d2e-d7c8-43c9-b5de-80a8274470f8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Grabba Help Desk","sharedPortalName":"Grabba Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Grabba Help Desk","sharedPortalName":"Grabba Help Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Grabba Help Center","sharedPortalName":"Grabba Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c175f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"grbh","projectId":10022,"serviceDeskId":6,"name":"Grabba Help Desk","description":"<p>Welcome! You can raise a Grabba Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"10126","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Need access to software and documentation? Select this option.</p>","icon":10323,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[7],"key":""},{"id":"10145","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Select this option to log a bug or issue with your Grabba hardware or software</p>","icon":10303,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[7],"key":""},{"id":"10146","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Select this option if you require custom development for a new feature</p>","icon":10322,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[7],"key":""},{"id":"10125","name":"MFi Authorisation Request","descriptionHtml":"","callToAction":"MFi Authorisation Request","introHtml":"<p>Submit this form to allow Grabba to authorize your iOS applications to use Grabba devices. Required when submitting your iOS apps to the App Store</p>","icon":10306,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[7],"key":""},{"id":"10124","name":"Repair / Warranty","descriptionHtml":"","callToAction":"Repair / Warranty","introHtml":"<p>Grabba device needs repair or warranty claim? Select this option</p>","icon":10304,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[7],"key":""},{"id":"10058","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[10058,10124,10125,10126,10145,10146]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GRBH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0MTcxNzQsIm5iZiI6MTc1MjQxNTk3NH0.1BtWKs-j_YT0r1_0Tx40PXBKwFUvaTj8jOuE2R1UVYI","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"57fc809d-407b-4845-9310-699e089c241d","tokenDurationInMins":20}},"reqCreate":{"id":10058,"projectId":10022,"issueType":{"id":"10058","name":"Technical support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10321,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Name","description":"Add your name here","descriptionHtml":"<p>Add your name here</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10243","label":"Company / Organisation","description":"Put your company / organisation name here","descriptionHtml":"<p>Put your company / organisation name here</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10098","fieldConfigId":"10241","label":"Grabba Device","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10055","label":"I already have a Grabba device","selected":false,"children":[]},{"value":"10056","label":"I am looking to buy a Grabba device","selected":false,"children":[]},{"value":"10057","label":"I want to implement a software only solution","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10099","fieldConfigId":"10242","label":"Operating System","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10058","label":"Android","selected":false,"children":[]},{"value":"10059","label":"iOS","selected":false,"children":[]},{"value":"10060","label":"Windows","selected":false,"children":[]},{"value":"10061","label":"Web","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10101","fieldConfigId":"10244","label":"Grabba SDK Version","description":"Put the version of the Grabba SDK you are using here if relevant","descriptionHtml":"<p>Put the version of the Grabba SDK you are using here if relevant</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10102","fieldConfigId":"10245","label":"Grabba Driver Version","description":"Put the version of the Grabba Driver you're using here if relevant","descriptionHtml":"<p>Put the version of the Grabba Driver you're using here if relevant</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10103","fieldConfigId":"10246","label":"Grabba Serial Number","description":"Enter your Grabba serial number if known","descriptionHtml":"<p>Enter your Grabba serial number if known</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10104","fieldConfigId":"10247","label":"Grabba Model Number","description":"Grabba model number if known","descriptionHtml":"<p>Grabba model number if known</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Issue / Question","description":"Add a brief description of the issue or question","descriptionHtml":"<p>Add a brief description of the issue or question</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add any screenshots, photos or videos here","descriptionHtml":"<p>Add any screenshots, photos or videos here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10105","fieldConfigId":"10248","label":"GDPR Agreement","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10062","label":"I consent to having this website store my submitted information so they can respond to my inquiry.","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10137","fieldConfigId":"10298","label":"Region","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10075","label":"EMEA","selected":false,"children":[]},{"value":"10076","label":"US","selected":false,"children":[]},{"value":"10077","label":"Rest of World","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10058","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10058","calendarParams":{"firstDay":0,"date":"2025-07-14T00:12:55+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0MTcxNzUsIm5iZiI6MTc1MjQxNTk3NX0.LpxSHAUz4YuvwkXNa4oqF0NlSf4skE4RkGEImnHwP0o","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"57fc809d-407b-4845-9310-699e089c241d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=grabba","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8fa690b7028abd4cd352ea38b39ac62e3258c877_lout","baseUrl":"https://grabba.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://grabba.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"57fc809d-407b-4845-9310-699e089c241d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0307ece344ee4f2fa2a4f7b0665ea8e0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}