Welcome! You can raise a request for Keelback Helpdesk using the options provided.
Report an Issue or Submit a Request
Required fields are marked with an asterisk*
{"xsrfToken":"448bb35641953d4b201a7571010b15f34b22ad4e_lout","branding":{"id":"45","key":"kh","name":"Keelback Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/45","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/45/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d92a07","headerLinkHoverBGColor":"#d92a07","headerBadgeColor":"#d92a07"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ea085d2e-d7c8-43c9-b5de-80a8274470f8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVhMDg1ZDJlLWQ3YzgtNDNjOS1iNWRlLTgwYTgyNzQ0NzBmOCI6WyJyZWFkIl19LCJleHAiOjE3NjM0ODAxMjIsIm5iZiI6MTc2MzQ3OTUyMn0.GgKJybMybynauJsW973kihKd0ObdaC5osG7iCdansRA&client=57fc809d-407b-4845-9310-699e089c241d&mode=fit","logoId":"ea085d2e-d7c8-43c9-b5de-80a8274470f8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Grabba Help Desk","sharedPortalName":"Grabba Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Grabba Help Desk","sharedPortalName":"Grabba Help Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Grabba Help Center","sharedPortalName":"Grabba Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c175f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"45","key":"kh","projectId":10136,"serviceDeskId":45,"name":"Keelback Helpdesk","description":"<p>Welcome! You can raise a request for Keelback Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/45","reqTypes":[{"id":"10248","name":"Report an Issue or Submit a Request","descriptionHtml":"","callToAction":"Report an Issue or Submit a Request","introHtml":"","icon":10308,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[46],"key":""}],"reqGroups":[{"id":46,"name":"General"}],"orderMapping":{"46":[10248]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":45,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM0ODA3MjIsIm5iZiI6MTc2MzQ3OTUyMiwiYW5vbklkIjoiYW5vbi11c2VyIn0.Eie5RsTXFk-MdEyuojMw2fhaJKpVO5QMIEViKsak3LE","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"57fc809d-407b-4845-9310-699e089c241d","tokenDurationInMins":20}},"reqCreate":{"id":10248,"projectId":10136,"issueType":{"id":"10248","name":"Report an Issue or Submit a Request"},"form":{"name":"Report an Issue or Submit a Request","descriptionHtml":"","callToAction":"Report an Issue or Submit a Request","intro":"","instructions":"","icon":10308,"iconUrl":"https://grabba.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10224","fieldConfigId":"10461","label":"Name of Reporter","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10218","fieldConfigId":"10455","label":"Company/ Organisation","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10222","fieldConfigId":"10459","label":"Number of Devices","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10221","fieldConfigId":"10458","label":"Keelback Model Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10220","fieldConfigId":"10457","label":"Keelback Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10225","fieldConfigId":"10462","label":"Device Return Address","description":"Please enter the device to where the device needs to be returned.","descriptionHtml":"<p>Please enter the device to where the device needs to be returned.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10223","fieldConfigId":"10460","label":"GDPR Agreement","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10226","label":"I consent to having this website store my submitted information so they can respond to my inquiry.","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/45/create/10248","requestValidateBaseUrl":"/servicedesk/customer/portal/45/validate/10248","calendarParams":{"firstDay":0,"date":"2025-11-19T01:25:23+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1N2ZjODA5ZC00MDdiLTQ4NDUtOTMxMC02OTllMDg5YzI0MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEzNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM0ODA3MjMsIm5iZiI6MTc2MzQ3OTUyMywiYW5vbklkIjoiYW5vbi11c2VyIn0.mk7T2K47ajRxEeOC6i_g6KYenGwOzNr-KdGTS5iF2Ak","targetCollection":"upload-project-10136","endpointUrl":"https://api.media.atlassian.com","clientId":"57fc809d-407b-4845-9310-699e089c241d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}